Century National Bank: North Office at 1201 Brandywine Boulevard, Zanesville, Ohio.

As another customer mentioned, one star is a gross overrating. Even though I have come to not expect much in the way of customer service anywhere in the present times, this place is a bad service prize winner. I deposited a $1304.53 check into my mothers account at the Maple Ave. office, received a deposit slip and went on my way. Nineteen days later I noticed the check had not cleared my checking yet. Went to the south branch the next day with my deposit slip and asked where the deposit went. After a lot of keyboard activity, furrowed brows, and a trip to the copy machine the gal handed back the slip and simply said "we'll let you know what we find" and she was done. Next customer !!

When I got home that evening there was a message on my answering machine saying they had found the check/money. The deposit was not credited on the original deposit date but on the date they "found it" making the deposit 20 days late. Wondering how all this could happen and if there was something I could have done wrong, or something I could do to prevent a recurrence, I stopped at the Maple branch on the next trip to town. There I spoke with a Mr. John D. Dal Ponte, but only briefly. Briefly because Mr. Dal Ponte absolutely refused to discuss the matter. Period. Not one question would he answer, and he was quite rude about it.

A short time later I received a request for feedback from the bank : ) : )

A reply message similar to the one above was sent to them and never a response was heard. And this bank was voted the best in Muskingum County. Makes you shudder to think about your prospects at the others doesn't it ?

Mike K.